Refund & Cancellation Policy

Effective Date: July 8, 2026

At Maayer Ranna, customer satisfaction is important to us. This Refund & Cancellation Policy explains the conditions under which cancellations and refunds may be processed.

Order Cancellation

Before Preparation

Customers may request cancellation before food preparation begins.

If approved, a full refund will be processed.

After Preparation Begins

Once food preparation has started, cancellations may not be possible.

In such cases, no refund may be provided.

Restaurant-Initiated Cancellation

If Maayer Ranna cancels an order due to:

  • Item unavailability

  • Technical issues

  • Operational reasons

  • Delivery limitations

Customers will receive a full refund.

Refund Processing

Approved refunds are generally processed within 5–10 business days, depending on the payment provider and banking institution.

Incorrect or Missing Items

If you receive:

  • Incorrect food items

  • Missing items

  • Damaged food packages

Please contact us within 2 hours of delivery.

We may provide:

  • Replacement items

  • Store credit

  • Partial refund

  • Full refund

depending on the circumstances.

Non-Refundable Situations

Refunds may not be issued for:

  • Change of mind after preparation.

  • Incorrect delivery details provided by the customer.

  • Failure to answer delivery calls.

  • Refusal to accept delivery.

Contact Us

Phone / WhatsApp: +91 9365988680

Address: Netaji Subas Road, Near Mahamaya Hotel, Boro Bazar, Dhubri, Assam 783301