Privacy Policy
Effective Date: July 8, 2026
Welcome to Maayer Ranna (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit and use our website, Maayerranna.com, and place food orders through our platform.
1. Business Information
Website Name: Maayer Ranna
Website: Maayerranna.com
Business Address: Netaji Subas Road, Near Mahamaya Hotel, Boro Bazar, Dhubri, Assam 783301, India
Customer Support: +91 9365988680
By accessing or using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information from customers:
Personal Information
Full Name
Mobile Number
Email Address (if provided)
Delivery Address
Billing Information
Order History
Customer Support Communications
Payment Information
When you make a payment through our website, payment transactions are processed by secure third-party payment gateway providers.
We do not store your complete debit card, credit card, UPI PIN, banking password, CVV, or other sensitive payment credentials on our servers.
Technical Information
We may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Date and Time of Visits
Referring Website Information
Cookies and Similar Technologies
We may use cookies and similar technologies to:
Improve website functionality
Remember customer preferences
Enhance user experience
Analyze website performance
Improve ordering processes
You may disable cookies through your browser settings, though certain features of the website may not function properly.
3. How We Use Your Information
We use customer information for the following purposes:
Order Processing
Receive and manage food orders
Confirm orders
Process payments
Arrange food preparation
Coordinate delivery services
Customer Communication
Provide order updates
Respond to customer inquiries
Send service-related notifications
Resolve complaints and disputes
Service Improvement
Improve menu offerings
Analyze customer preferences
Enhance website performance
Improve customer experience
Security and Fraud Prevention
Detect suspicious activities
Prevent fraud
Maintain website security
Comply with legal obligations
Marketing Communications
With your permission, we may send:
Promotional offers
Discount announcements
Festival offers
New menu updates
You may opt out of marketing communications at any time.
4. Sharing of Information
We do not sell customer personal information.
We may share information with:
Delivery Personnel
To complete deliveries, we may share:
Customer Name
Contact Number
Delivery Address
Order Details
Payment Service Providers
Information required for processing payments may be shared with authorized payment gateway providers.
Technology Service Providers
We may share necessary information with:
Website hosting providers
Technical support providers
Analytics service providers
Legal Authorities
We may disclose information when required by:
Applicable laws
Government authorities
Court orders
Law enforcement agencies
5. Payment Security
We prioritize payment security and work with trusted payment gateway providers.
Payment-related information is protected through industry-standard security measures. Payment processing is handled through secure encrypted connections.
Customers are advised never to share OTPs, banking passwords, or UPI PINs with anyone.
6. Data Retention
We retain customer information only for as long as necessary to:
Fulfill orders
Provide customer support
Maintain business records
Comply with legal and tax requirements
Resolve disputes
Enforce our agreements
When information is no longer required, reasonable efforts will be made to securely delete or anonymize it.
7. Data Security
We implement reasonable technical and organizational measures to protect customer information from:
Unauthorized access
Data loss
Misuse
Alteration
Disclosure
Destruction
While we strive to protect your information, no online platform can guarantee absolute security.
8. Customer Rights
Depending on applicable laws, customers may have the right to:
Access their personal information
Correct inaccurate information
Request deletion of information
Withdraw consent where applicable
Request information regarding data usage
To exercise these rights, customers may contact us using the details provided below.
9. Children’s Privacy
Our services are not specifically directed toward children under the age of 18.
We do not knowingly collect personal information from minors without appropriate authorization. If we become aware that such information has been collected, appropriate steps will be taken to remove it.
10. Third-Party Services
Our website may use or link to third-party services, including:
Payment Gateways
Maps Services
Analytics Tools
Social Media Platforms
These third-party services maintain their own privacy policies, and we are not responsible for their privacy practices.
Customers are encouraged to review the privacy policies of such third-party providers.
11. Delivery Services
To fulfill food orders efficiently, delivery-related information may be shared with delivery personnel or delivery partners solely for completing the order.
Delivery personnel are expected to use customer information only for order fulfillment purposes.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated Effective Date. Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Maayer Ranna
Netaji Subas Road, Near Mahamaya Hotel
Boro Bazar, Dhubri, Assam 783301
India
Phone / WhatsApp: +91 9365988680
Website: Maayerranna.com
By using Maayerranna.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
